Work with product squads and senior stakeholders to define research goals and methodologies aligned with business objectives for both mobile app and web channels.
Department for Work and Pensions
Working within the GDS framework, ran research in the Department for Work and Pensions to improve the digital journey for Child Support applications.
Education and Skills Funding Agency
Ran ethnographic observations and in situ usability sessions to understand how learning providers access government funding systems. Contract ended due to COVID.
As the sole user experience colleague, worked with the business to identity the ideal research goals and methodologies to allow data-informed decisions.